Last updated: September 30, 2026
Cavaro Journeys is an independent travel advisory brand operated by Joel Cerna Zazueta. Cavaro Journeys helps clients plan and arrange personalized vacations and travel experiences throughout Mexico.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, submit a travel inquiry, or use our travel-planning services.
We respect your privacy and are committed to handling your personal information responsibly and transparently.
Responsible party: Joel Cerna Zazueta, operating under the brand Cavaro Journeys
Address: Paseo de las Flores 340, Int. 246, Rincón del Puerto, Puerto Vallarta, Jalisco, Mexico 48317
Email: joelcernaz@icloud.com
Information We Collect
Depending on how you interact with Cavaro Journeys, we may collect information such as:
- Your name and contact information, including email address and telephone or WhatsApp number.
- Travel preferences, including destinations, dates, accommodation preferences, budget, interests, and travel style.
- Information about the people traveling with you, when you provide it as part of a travel inquiry.
- Information you voluntarily provide when communicating with us by email, WhatsApp, through our website, or through a travel inquiry form.
- Information necessary to arrange travel services, such as special requests or other details you choose to provide.
- Technical information associated with your use of our website, such as browser type, device information, IP address, and pages visited, where collected through website technologies or analytics tools.
We ask that you avoid providing sensitive personal information unless it is necessary for arranging your travel. If you voluntarily provide information about dietary requirements, accessibility needs, health-related considerations, or other special requirements, we will use that information only as reasonably necessary to provide or arrange the requested travel services.
How We Use Your Information
We may use the personal information you provide to:
- Respond to your questions and travel inquiries.
- Understand your travel preferences and design personalized recommendations.
- Research, arrange, and coordinate hotels, transportation, activities, tours, and other travel services you request.
- Communicate with you about your trip, including confirmations, updates, changes, and important travel information.
- Provide customer support before, during, and after your trip.
- Improve our website, services, and client experience.
- Comply with applicable legal, tax, accounting, and regulatory requirements.
- Protect the security and integrity of our website and services.
We will use your information only for legitimate and relevant purposes connected with our travel advisory services and our relationship with you.
How We Share Your Information
Cavaro Journeys does not sell or rent your personal information.
We may share information with third parties when reasonably necessary to provide the travel services you request. These parties may include hotels, resorts, tour operators, transportation providers, destination management companies, travel suppliers, and other service providers involved in arranging your trip.
We may also share information with our travel-industry partners and service providers that support our business operations, including technology, communication, payment, booking, and administrative services.
Cavaro Journeys operates as an independent travel advisory brand affiliated with Fora Travel. Certain travel inquiries, booking processes, communications, or travel services may be handled through Fora Travel, Inc. and its platform, travel suppliers, and service providers. Information submitted through a Fora-hosted inquiry or booking process may therefore be processed according to the applicable Fora privacy practices as well.
We may also disclose personal information when required by law, legal process, governmental authorities, or when reasonably necessary to protect our rights, clients, website, or business.
We do not disclose personal information to third parties for their own direct marketing purposes unless you have provided appropriate consent or disclosure is otherwise permitted by applicable law.
International Data Transfers
Because Cavaro Journeys works with international travelers, travel suppliers, and service providers, your personal information may be processed or transferred outside Mexico, including to the United States, Canada, or other countries where our travel partners or service providers operate.
When personal information is transferred internationally, we take reasonable steps to ensure that it is handled in accordance with applicable privacy and data-protection requirements and the purposes described in this Privacy Policy.
By providing personal information to Cavaro Journeys and requesting our travel-planning services, you acknowledge that such transfers may be necessary to research, arrange, and provide the travel services you request.
Cookies and Website Technologies
Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the website, improve performance, and provide a better user experience.
Cookies may also be used by third-party services that we use for website analytics, security, embedded content, or other website functions.
You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
Where required by applicable law, we will provide appropriate information or obtain consent regarding the use of cookies and similar technologies.
Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or through our website or other electronic communications.
If we become aware of a security incident that requires notification under applicable law, we will take appropriate steps to respond to the incident and provide any required notices.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business and transaction records, resolve disputes, comply with legal, tax, accounting, and regulatory obligations, and protect our legitimate business interests.
When personal information is no longer reasonably required for these purposes, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to any applicable legal or contractual retention requirements.
Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have rights concerning your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction or updating of inaccurate or incomplete information.
- Request deletion of personal information, subject to applicable legal and contractual requirements.
- Request information about how your personal information is collected and used.
- Object to or request limitations on certain uses or disclosures of your information where permitted by law.
- Withdraw consent for certain uses of your information where processing is based on consent.
Rights under Mexican law
If Mexican data-protection law applies to you, you may exercise the applicable ARCO rights: Access, Rectification, Cancellation, and Opposition, in accordance with applicable law.
To make a privacy request, contact us at joelcernaz@icloud.com. Please include enough information for us to identify your request and respond appropriately. We may need to verify your identity before processing certain requests.
We will respond to privacy requests within the timeframes required by applicable law.
Marketing Communications
From time to time, Cavaro Journeys may contact you with travel-related information, destination ideas, updates, or promotional communications if you have requested them or where permitted by applicable law.
You may opt out of receiving marketing communications at any time by contacting us at joelcernaz@icloud.com or by using an unsubscribe option included in the communication, where available.
Opting out of marketing communications will not prevent us from sending important non-marketing communications relating to a trip you have requested or services we are providing.
Third-Party Websites and Services
Our website may contain links to third-party websites, booking platforms, travel suppliers, social media services, or other external services.
These third parties operate independently from Cavaro Journeys and may have their own privacy policies and terms of use. We encourage you to review the privacy practices of any third-party website or service before providing personal information.
Cavaro Journeys is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.
Children’s Privacy
Cavaro Journeys’ website and travel advisory services are intended for adults and are not directed toward children under the age of 18.
We do not knowingly collect personal information directly from children under 18. If you believe that a child has provided personal information to us without appropriate consent, please contact us at joelcernaz@icloud.com so that we can take appropriate steps.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices, or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy. Where required by applicable law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
Contact Us About Privacy
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact:
Joel Cerna Zazueta
Cavaro Journeys
Paseo de las Flores 340, Int. 246
Rincón del Puerto
Puerto Vallarta, Jalisco, Mexico 48317
Email: joelcernaz@icloud.com